Specialty gift item return policy
Magnolia on Jefferson has a 7-day return policy, which means you have 7 days after purchasing your item to request a return. We do not accept returns on sale items or holiday items within 7 days of the holiday or after the holiday.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If a return is approved, you’ll be automatically refunded to the original payment method minus a $5 restocking fee. We are not responsible for bank and credit card company processing times.
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, we are unable to offer returns on gift cards. Please call the shop at (304) 327-6166 if you have questions or concerns about your specific item.
Occasionally, floral substitutions are necessary due to season and regional availability issues. If this is the case with the design you’ve selected, Magnolia on Jefferson’s design team will ensure that the style and theme of your arrangement is preserved and we will substitute only fresh flowers of equal or higher value. We will do our best to accommodate specific delivery time requests, but we cannot guarantee them. The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code, phone, suite, or apartment numbers) provided by the customer, the order will not be refunded. During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we fail to succeed in delivering your order, the order will be delivered as soon as possible. Please be advised that we are unable to cancel or change any orders already delivered or presently enroute to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our shop directly. We are also unable to accept cancellations or change requests via email. If for any reason you are not happy with your floral order, please contact us so we can resolve the issue as soon as possible.
This privacy notice (“notice”) sets out how Magnolia on Jefferson (collectively referred to in this document as “we” “our” or “us”) protects the privacy of your personal information. We have made this detailed document to explain how we collect information from you, what information we collect, how we use the information and how we protect your information. We will not for any reason trade or sell your information to any third party for any commercial use or purpose.
Information collection and use we collect several different types of information for various purposes to provide and improve our educational service to you. In connection with accessing our services, we may collect information from you which can be used to identify you (“personal information”), we collect information when you contact us, make a donation to us, call us for support, or give us feedback. To contact us or donate through our website, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you (“personal data”). Personal identifiable information may include, but is not limited to:
First name and last name.
Address, zip/postal code, city
Cookies and usage data
Payment information (through our third-party payment processors: paypal)
We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage data we may also collect information about how the service is accessed and used (“usage data”). This usage data may include information such as your computer’s internet protocol address (e.G. Ip address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location data we may use and store information about your location if you give us permission to do so (“location data”). We use this data to provide features of our service, to improve and customize our service. You can enable or disable location services when you use our service at any time, through your device settings.
Session cookies. We use session cookies to operate our service.
Preference cookies. We use preference cookies to remember your preferences and various settings.
Security cookies. We use security cookies for security purposes.
Use of data
To provide you with access to our platform.
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support.
To gather analysis or valuable information so that we can improve our service to you.
To monitor the usage of our service
To detect, prevent and address technical issues.
Disclosure for law enforcement under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.G. A court or a government agency).
We need to perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and it’s not overridden by your rights.
For payment processing purposes.
To comply with the law.
How we protect your information our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all payment information you supply is encrypted via secure socket layer (ssl) technology.
Children’s privacy our service does not address anyone under the age of 13 (“children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.